Shipping:

PRO Applied ships orders throughout the United States and select international markets. Shipping rates are based on quantity and destination and are quoted at time of ordering.

Orders are processed as quickly as possible after receipt and typically ship within 3-5 business day via FedEx or UPS. Once an order has shipped, customers will receive shipping confirmation and tracking information when available.

Shipping times are estimates only and may vary based on product availability, carrier performance, weather conditions, and other factors outside of PRO Applied's control.

Any shipping discrepancies, shortages, or damage that occurred during transit must be reported within five (5) business days of delivery.

Returns:

At PRO Applied, we are committed to delivering high-quality products that meet the needs of healthcare professionals and organizations.

Due to the nature of medical devices and healthcare products, return eligibility is subject to specific requirements designed to ensure product integrity and patient safety.

Eligible Returns

Products may be returned within thirty (30) days of receipt if:

• The product is unused and has not been placed into service
• The product remains in its original packaging
• All accessories, manuals, labels, and included materials are returned
• The product is in resalable condition
• A Return Merchandise Authorization (RMA) has been obtained from PRO Applied prior to shipment

Customers are responsible for return shipping costs unless the return is the result of a product defect, shipping damage, or an error made by PRO Applied.

Approved returns may be subject to a 15% restocking fee.

To initiate a return, exchange, or warranty claim, please contact PRO Applied Customer Support at support@proapplied.com or 513-561-4199 before shipping any product.

Refund Processing & Credits

Once a returned product is received and inspected, PRO Applied will notify the customer regarding approval of the return.

Approved refunds will be issued to the original method of payment within ten (10) business days following receipt and inspection of the returned product.

Original shipping charges are non-refundable unless the return is the result of a product defect, shipping damage, or an error made by PRO Applied.

Non-Returnable Products

The following items are not eligible for return:

• Products that have been used, installed, or placed into service
• Products with damaged or missing packaging
• Products damaged due to misuse, abuse, neglect, or unauthorized modification
• Customized, special-order, or non-standard products
• Products sold as final sale

PRO Applied reserves the right to inspect all returned products before approving a refund or credit.

Defective or Damaged Products:

If a product arrives damaged or is believed to have a manufacturing defect, please contact PRO Applied promptly.

Products determined by PRO Applied to be defective in materials or workmanship may be:

• Repaired
• Replaced with an equivalent product
• Refunded at PRO Applied's discretion

Customers may be asked to provide photographs, product information, or return the product for evaluation before a claim is approved.

Exchanges:

PRO Applied will exchange products that are found to have manufacturing defects or shipping-related damage.

Products requested for exchange for reasons other than a defect or error may be processed as a return and replacement order and may be subject to applicable restocking fees.

All exchanges require prior authorization from PRO Applied.

Limited Warranty:

PRO Applied warrants that its products will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase unless otherwise specified for a particular product.

This warranty does not cover:

• Normal wear and tear
• Accidental damage
• Improper use or handling
• Unauthorized repairs or modifications
• Damage resulting from failure to follow product instructions

PRO Applied's sole obligation under this warranty is the repair or replacement of the affected product, or refund of the purchase price at PRO Applied's discretion.

Regulatory Compliance:

As a supplier of healthcare products, PRO Applied may occasionally issue product updates, corrections, safety notices, or recalls when required by law or regulatory authorities.

In such cases, PRO Applied will communicate directly with affected customers and provide appropriate instructions regarding corrective action, replacement, return, or disposal of impacted products.

Contact Us:

For questions regarding shipping, returns, exchanges, warranty claims, or product support, please contact:

PRO Applied
support@proapplied.com
513.561.4199
6073 Madison Rd.
Cincinnati, OH 45227